We are looking for a Customer Success Specialist to join our growing customer success team in assisting new customers with the onboarding process at Audiohook.
Customer Success Specialist responsibilities include following up with customers, recommending solutions and helping customers setup their initial campaigns.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with modern web based software. Ultimately, you will help establish our reputation as a company that offers excellent customer success during all sales and after-sales procedures.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with customer information
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their success
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Success Specialists
- Experience as a Customer Success Specialist or similar CS role
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases